Shipping Rates and Policies
Alabama Essential Oils Shipping Rates and Policies FAQ.
Alabama Essential Oils FAQ.
Does AEO have a minimum order requirement?
NO! Your company or business size does not matter. We are happy to serve any customer who are involved with resale of essential oils or the use of essential oils in your manufactured products or services and individuals.
What is the typical turnaround time after placing our orders?
We have been committed over the last 9 years to be THE FASTEST SHIPPING ESSENTIAL OIL COMPANY IN THE WORLD. 99% of orders placed on our website by 10 A.M., Central Standard Time, Monday-Friday, are shipped out the same day! If you have had any experience at all with other vendors, you know that same day shipping in this industry borders on the ridiculous. AEO is able to achieve its quick turnaround because they maintain a huge inventory at all times and don't wait until they receive orders to our growers and distillers.
Our fast shipping times allow us to be very convenient for many small companies who can't afford or don't want to tie up precious capital in purchasing larger quantities that will take them many months to sell. We have many clients who never stock any oils at all that simply place orders with us as their orders come in because they know they can depend on us to get their orders shipped quickly and without mistakes.
What is the conversion from pounds to kilograms?
Most of our essential oils have been converted from kilograms to pound sizes for easy understanding by our customers request. We highly recommend that you commit the conversion factor to memory because you get better deals when buying in the kilogram sizes and it will be useful for you to know the conversion when comparing our prices to other US competitors who only sell in various pound sizes. NOTE: When you view our product prices when ordering most of the conversion is already done for you.
What shipping methods do you use?
Currently in most orders we ship UPS. Very rarely we use USPS on essential oil orders.
We cannot accept returns or give credit on orders after 10 days from date of receipt of your order. Returns must be in usable condition. Goods returned not due to our error will be subject to a 35% restocking fee. Please email us request for RMA number and you will get a reply stating the credit amount that you have minus the 35% restocking fee. All returns must have an RMA number supplied by our staff. Once your return request is approved you will be notified of the amount of the IN STORE credit that you will receive. All credits must be within 1 year of the issue date.
Any claims concerning lost or damaged shipments must be submitted to us by fax or email within 30 days of ship date in order for us to consider your claim. All packages are insured for the full value, so if it is lost or damaged by UPS then it will be covered, but in some cases we may have to wait until UPS reimburses us before we resend your order. It could take up to a week for UPS to honor a claim. Fortunately there has been a very small damaged package rate because the use of the most durable containers in the industry and everything is packed and shipped with extraordinary care and diligence. We pride ourselves on the lowest damage and shipping mistake rates of any e-commerce business on the internet.
Customers will receive an e-mail directly from UPS with your tracking number when your order ships. You can use this tracking number at www.ups.com to see the exact location of your package at any time. If you placed your order before 10 A.M. CST Mon-Fri, then your order should have shipped out the same day in most cases. Many times the tracking e-mails from UPS get mistaken for spam by many of the various e-mail spam filters out there so make sure that if you use such a program that you create a rule to accept all e-mails from ups.com or you may never see your tracking notification.
Did my order go through? I never got an email confirmation!
Sometime spam filters catch our order e-mails. Please update your spam filters to accept any e-mails coming from firstname.lastname@example.org in order to avoid such problems. We can send a confirmation again from the Order History/Status page. Your order can always be verified by checking your order history from your account details by clicking on your login name in the upper right hand corner of the screen.
Alabama Essential Oils is a Alabama-based company operated by The Fragrance Shoppe. State law requires us to collect sales tax of 9% on all orders shipped within Alabama. All orders outside of Alabama are exempt from sales tax. If you are ordering outside of Alabama and sales tax appears on your order, please change the "Shipping" destination on the checkout cart before you submit your order.
Credit Cards Accepted:
We honor the following major credit cards: Visa, Master Card, Discover Card, American Express.
Order by Phone:
If you need help with your order or you prefer to speak with someone over the phone, call us at (251) - 575-9908.
Sending a Check or Money Order:
We will honor your personal check or money order. E-mail us at email@example.com to verify the availability of the item you would like to purchase and a representative will contact you with the total amount for your purchase. Orders with money orders are shipped the next business day of receipt. We may hold check orders for up to 5 business days for your check to clear before shipping.
NOTE: Mail and Make Checks and Money Orders Payable To Our Parent Company:
The Fragrance Shoppe
136 North MT Pleasant Ave
Monroeville, Alabama 36460
Back Orders & Out of Stock:
We try our best to keep all items in stock, but in the event an item you requested is back ordered or out of stock, we will send you an e-mail to inform you when to expect your order or we can offer you the item in a different size or package. You can decide to either have us ship your order upon arrival or you will have the opportunity to change or cancel your order.